DJI Care Refresh is a comprehensive protection plan that offers affordable replacement service and accidental damage coverage. Enjoy your DJI product with greater peace of mind wherever you go.
1. DJI Care Refresh can be bound to a previously purchased DJI aircraft when it meets one of the following criteria:
· Brand new and un-activated aircraft;
· Aircraft activated within the last 48 hours.
2. DJI Care Refresh are only eligible in the region where it was purchased. To ensure that you can enjoy the service normally, DJI Care Refresh and the corresponding product must be purchased from the same country or region.
IMPORTANT: You will receive an activation code for this product that can be redeemed HERE.
This code will be emailed to you, and may take up to 2 work days to arrive. It is critical that you obtain and register this code within 48 hours of activating your drone.
If you purchased this product as a stand-alone purchase, our shopping cart may charge you shipping. Please just choose the least expensive shipping option and make sure you click the APPLY SHIPPING DISCOUNT button located above the shipping selection.
DJI Care Refresh offers 2 replacements in one year. You can have your product replaced at a small additional cost if an accident occurs. For DJI FPV, the first DJI Care Refresh replacement fee is $259, and the second replacement is $279.
Accidental damage is covered by the replacement service, including collisions, water damage, etc. The replacement units are brand-new or equivalent to brand-new products in performance and reliability.
Express is an option that allows you to skip the damage assessment and quotation process. A DJI service center will ship you a replacement as soon as they receive your product.
DJI will cover the shipping costs both ways any time a product is sent back for replacement service.
DJI Care has exclusive technical service channels to provide support, including online chat and call support. Your requests will be transferred to DJI Care service channels to provide you with express replacement.
DJI Care Refresh is subject to the DJI Terms of Service.